Question 1

What makes your products unique?

Accepted Answer

Our products are handmade with passion and craftsmanship. Each piece is made with care and precision by people who have mastered their craft to perfection. No mass production, but authentic craftsmanship that tells a story. Each item has its own charm and character.

Question 2

Where are the products made?

Accepted Answer

Our products are made with love and craftsmanship in workshops in India and Portugal, where we collaborate with people who have mastered their craft down to the smallest detail. Before we offer a new product in our shop, we visit the workshop and talk to the people there. This way, we see where it's made. We believe in the process and the personal connection with the makers, which makes each piece even more special.

Question 3

How can I be sure that the product is of good quality?

Accepted Answer

We work exclusively with skilled craftsmen who have a lot of experience in their craft. Each item is carefully checked before it leaves our studio, so we can guarantee the highest quality. Because everything is handmade, small variations can occur, but that is what makes each product unique.

Question 4

Are the products sustainable?

Accepted Answer

Yes, we attach great importance to sustainability. We work with high-quality materials and strive to optimize our production processes to cause as little waste as possible. In addition, we believe in the value of handmade work that lasts a long time and does not age quickly.

Question 5

Can I have a product custom made?

Accepted Answer

We do not offer custom made products.

Question 6

What are the shipping costs and how quickly will my order be delivered?

Accepted Answer

Shipping costs vary depending on your location. We aim to dispatch your order within 3-5 business days, however as our products are handmade it can sometimes take a little longer. We will always keep you updated on the status of your order.

Question 7

What should I do if I am not satisfied with my purchase?

Accepted Answer

We do everything we can to make sure you are happy with your purchase. If for any reason you are not satisfied, please contact us within 14 days for a return or to resolve your issue. We offer honest and transparent customer service.

Question 8

Do you have gift cards?

Accepted Answer

Yes, we offer gift cards so you can surprise someone with a piece of handmade charm. Perfect for special occasions! You can easily buy the gift card online here and choose the amount you want to donate.

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